Best Buy in Watertown, MA Closed now

Reviews about Best Buy

• ★ ★ ★ ★ ★

  December 22, 2019, by mac ross
  I just went in there to purchase new Hue lights for my home. This was the fastest most pleaseant experience ever. I did not have to go to the front register. I wish I knew the name of the gentleman who rang me up. He and his manager went out of their way to help. 5 stars!! 5 stars to the Home wifi department!
• ★ ★ ★ ☆ ☆

  October 23, 2019, by Devin DeVasto
  went to trade in my 8 year old MacBook to purchase a new one. an employee named Jonathan was helping me with my trade in. IF YOU GO TO TRADE IN A DEVICE, IT NEEDS TO BE WIPED AND SET TO FACTORY SETTINGS BEFORE THEY TAKE IT. Jonathan told me "I can't show you and can't tell you unless you want to give me $100, store policy". Well after 2 hours I cleaned as much as as I could off of it and he said don't worry about, they put in in a locked area for a month then they smash the hard drive. Went in 2 days later for my mother's laptop and learned that it needed to be factory set. The only reason I gave it 3 stars after finding out that my computer was not factory reset because they gave it back to me to find all my information was still there was that another nice employee was willing to help me. Otherwise the Jonathan before probably thought I was too much of an idiot. IF YOU TRADE IN A DEVICE, MAKE SURE IT IS FACTORY RESET